Refund Policy

1. 14-day money-back guarantee

If you are not satisfied, you can request a full refund within 14 days of a payment. You do not need to give a reason. This applies to your first payment on a plan and to each renewal payment, monthly or annual.

2. Try before you pay

Every new account includes a free trial that does not require a card. Nothing is charged during the trial, so the safest way to evaluate İhaleOn is simply to use it before subscribing. The refund guarantee above is in addition to the trial, not instead of it.

3. How to request a refund

Email [email protected] from the address on your account, or use our contact page. Include the email used for the purchase and, if you have it, the order or invoice reference from your receipt. You may also contact Paddle.com Market Ltd. directly using the details on your receipt.

4. How long it takes

We acknowledge refund requests within two business days and approve eligible requests immediately. The refund is issued to the original payment method by Paddle.com Market Ltd., our Merchant of Record. Once issued, the money usually appears within 5–10 business days, depending on your bank or card issuer. We do not charge any fee for processing a refund.

5. What happens to your account

When a refund is issued, the paid subscription ends and access to paid features stops. Your data is not deleted immediately: you can sign in, export your work and close your account in your own time, subject to our Privacy Policy.

6. Cancelling without a refund

You can cancel a subscription at any time from your account. Cancellation stops future charges and takes effect at the end of the period you have already paid for — you keep access until then. Cancelling on its own does not trigger a refund; if you want your money back, request a refund as described above within the 14-day window.

7. Outside the 14-day window

After the 14 days have passed, payments for the current period are not automatically refundable. We still look at genuine problems in good faith — for example if the Service was substantially unavailable, or if a charge was clearly made in error, such as a duplicate payment or a renewal after you had already cancelled. Write to us and we will put it right.

8. Statutory rights

This policy is offered in addition to, and does not limit, any refund or withdrawal rights you have under the law that applies to you, or under Paddle’s Checkout Buyer Terms. Where those give you more than this policy does, they prevail.

9. Contact

Kreatif Technology LLC, 1209 Mountain Road Pl NE, Albuquerque, NM 87110, Amerika Birleşik Devletleri. Email [email protected]. Related: Terms of Service and Privacy Policy.